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The music retail
industry is extremely competitive. We feel that price alone won't
make the sale. A good price is soon forgotten when a major problem
occurs. Superior customer service, a carefully selected inventory
of the world's best products and a full time repair team have made
Masterplan a retail force in the DJ market.
So why
should you buy from Masterplan Productions? Here's the top 4
reasons:
1)
Best Pricing...Every one wants a good
deal these days. With our new retail division running at full speed
you can be sure that we are doing our best on price. We buy volume
and pass the savings on to you. We are always willing to match a
competitors' pricing on anything we carry.
Some
customers believe that better deals can be found in the US. It has
been our experience that once you factor in the hidden costs of:
duties, brokerage and shipping you are about even. Then if a
warranty issue arises, you pay the shipping and duty on the repairs
that can take up to 6 weeks to get back. In addition, there is no
CSA certification which is mandatory for all electronics in Canada.
Is all this risk and frustration worth it?
2)
Superior Customer Service... The successful company
in the new millenium will have to offer friendly, personalized
service. Expect a friendly greeting, your order processed in a
timely manner and answers to any of your questions. No big music
store mentalities here! We care and are serious about helping
you.
We aim to
create a comfortable working relationship with every customer. No
order is too small as “rabbits lead to bears.” We will work with
you on building your business. Our success depends on your
success.
3)
Largest Inventory... Masterplan carries
Vancouver's largest inventory of dj equipment. This means that we
can fulfill almost any customer's equipment preference. We are
constantly on the look out for new products in magazines, trade
shows and industry seminars. If we don't have it in stock, we can
special order you equipment and have it here overnight if need be.
In addition, we can offer used pricing on a variety of products and
we welcome trade in's.
4)
Extensive Product Testing... With over ten years in
the industry, we have the experience to recognize great products.
However, we still conduct extensive product tests before we buy any
equipment. Factors we consider for you include: access to parts,
resale value, obsolescence, warranty, quality of electronics and
manufacturer integrity. We even beta test the equipment in real
world applications. There are many products that don't pass our
strict standards. Why sell a product that is going to be
detrimental to our reputation? At Masterplan, you can buy with
confidence.
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