Member Login
User Name:
Password:
Register
325 West 5th Avenue
Vancouver V5Y 1J6
British Columbia
Canada
Tel 604.873.3755
Fax 604.873.3773
Email Us

Rental Policy

1) All of our listed rental rates are per day. Please note that we are closed on Weekends. Rentals picked up on a Friday are due back on Monday & are billed at a one day rate. If a multiple day rental is needed, please contact us for a quotation.

 2) Rentals are done on a first-come, first-serve basis (equipment subject to availability). We recommend booking via our online booking form, email or phone.

3) All Rentals require a $500 Pre-Authorization Damage Deposit (on a credit card) before any gear leaves the shop. This does not charge the card, but puts a “freeze” on $500 credit, which is “unfrozen” after the rental is returned & completed. The cardholder must be present with their credit card and valid picture ID (driver’s license, passport, etc.). Please note that the cardholder is the person who is responsible for the return & care of the equipment.

 4) In the event of equipment loss, theft, damage or late returns the applicable charges will be billed on the credit card against the deposit. We reserve the right to charge additional fees if the equipment is returned in dirty condition or if cable rewrapping is required.

 5) Payment for the rental is due on pickup & can be made via Cash, Debit, Master Card, Visa or American Express.

 6) Rental pickups can be made after 12 noon on the pickup day. If pickup is required earlier than 12 noon, please let us know in advance.

 7) Rentals returns are due back by 2pm on the day of return. If the return is going to be later than 2pm, please let us know in advance. Late returns will be charged accordingly.

 8) In the event of technical difficulties, an after-hours emergency phone number is supplied on the rental invoice. Non-emergency use of this phone number will be subject to service charges.

 9) Rental cancellations are subject to service charges.

 10) If you require our technician or transportation services, please let us know ahead of time, as these services are subject to availability.